Privacy Policy & Legal Terms

Privacy Policy

Introduction

Marylebone Lab Ltd (“Marylebone Lab”, “we”, “our”, “us”), trading as Marylebone Diagnostic Centre, is committed to safeguarding your privacy. We believe the best way to protect your privacy is to tell you what information we gather, how we use it, and under what circumstances we may disclose it.

We may modify this Privacy Policy from time to time and will post updates here, so please check this page regularly.

What information do we collect? How do we use it?

When you contact us, use our services or visit certain parts of our website, we may collect personal information including:

• Contact details (name, address, email, phone)
• Health information (medical history, test results)
• Payment information
• Technical data (IP address, browser, device details)

This data is stored securely. Subject to your consents and our obligations, we use it to:

• Provide medical and diagnostic services
• Maintain accurate health records
• Respond to your enquiries
• Send you information you request or may find useful
• Improve our services via internal analysis (using only anonymised statistics)

We may also track visitors to understand website usage, collecting data such as:

• Pages visited and time spent
• Referring sites
• Browser and device type
• Connection speed

Our lawful bases under UK GDPR

We process your data under the following lawful bases:

• Contract: to deliver the services you request.
• Legal obligations: to comply with healthcare, tax and regulatory requirements.
• Legitimate interests: to ensure quality, safety, and improve services.
• Vital interests: to protect your life or health in urgent circumstances.
• Consent: where you opt-in to marketing or optional communications.

Your rights under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccuracies
• Request erasure (where legally permissible)
• Restrict or object to certain processing
• Request transfer of your data (portability)
• Lodge a complaint with the UK Information Commissioner’s Office (www.ico.org.uk)

To exercise these rights, please email [email protected].

Confidentiality & retention

We observe the common law duty of confidentiality. Your health data is only shared with your consent, for your direct care, or where legally required.

We typically retain health records for at least 8 years after your last appointment, or longer if required by law.

When used for audits or service improvements, your data is always anonymised and used only as numbers, never linked to your identity.

Security & international transfers

We take all reasonable steps to protect your data. This includes secure systems, access controls, and staff confidentiality training.

Your data may be processed or stored outside the UK. Where this happens, we ensure safeguards such as Standard Contractual Clauses or UK data transfer agreements are in place.

Notice to minors

Our services are intended for adults. If you are under 16, please have a parent or guardian contact us on your behalf. If we learn we have collected personal data directly from a child without proper consent, we will delete it promptly.

Your consent & accuracy

By providing your data, you confirm it is truthful and accurate. You consent to our use as described, including transfers outside the UK where safeguarded. If you wish to review or update your data, please contact us.

Cookies & analytics

We use cookies to understand how visitors use our website. You can control cookies through your browser. If you reject cookies, some parts of our website may not function properly.

Mergers & business changes

If Marylebone Lab Ltd merges with or is acquired by another entity, or undergoes restructuring, your data may be shared with the new organisation under the same protections.

Governing law – privacy

For UK residents, this Privacy Policy is governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of the English courts.

Website Legal Terms & Conditions

Ownership and use of content

All content on this website (text, graphics, images, videos, layouts) is owned by or licensed to Marylebone Lab Ltd, protected by UK and international copyright and trademark laws.

You are granted a limited, personal, non-transferable licence to access and use our content for your own personal, non-commercial purposes. Any other use without our prior written consent is strictly prohibited.

Trademarks

Marylebone Lab Ltd owns the rights to the names “Marylebone Lab” and “Marylebone Diagnostic Centre”, along with associated logos. Other trademarks remain the property of their respective owners.

Liability for content

While we strive to keep content accurate, we accept no liability for errors or omissions. Content is for general information only and is not medical advice. Always consult a qualified healthcare professional.

Exclusion of warranties

To the fullest extent permitted by law, we exclude all warranties, express or implied, regarding the website and its content, including fitness for a particular purpose and non-infringement.

Exclusion of liability

Marylebone Lab Ltd shall not be liable for any direct, indirect or consequential losses arising from use of this website, including loss of profits, data, goodwill or business opportunity. This does not exclude liability for death or personal injury caused by our negligence, fraud or anything else which cannot be excluded by law.

Indemnity

You agree to indemnify and hold harmless Marylebone Lab Ltd and its directors, staff and affiliates from any claims, damages or expenses arising from your unlawful use of this website or breach of these terms.

Links to other sites

We may link to third-party websites for convenience. We do not endorse, control or take responsibility for their content or privacy practices. You access such sites at your own risk.

Linking to our website

You may link to our home page in a fair and legal way that does not damage our reputation. You must not imply association, approval or endorsement without our explicit consent. We reserve the right to withdraw linking permission without notice.

Viruses & security

We take reasonable precautions to keep our systems secure but cannot guarantee the website is virus-free. You must use appropriate anti-virus software and take responsibility for your own security.

Illegality & severability

If any part of these terms is deemed unlawful or unenforceable, that provision will be severed and the remaining terms will remain in full force.

Governing law & disputes

These terms and any disputes (including non-contractual disputes) are governed by English law, with the courts of England and Wales having exclusive jurisdiction.

Further assurances

You agree to do all acts and execute any documents reasonably necessary to give effect to these terms.

Contact us

If you have questions about these policies, wish to exercise your data rights, or report a concern, please contact:

[email protected]
Marylebone Diagnostic Centre, 73 Baker Street, London W1U 6RD

Complaints
You can request to speak to our director via phone & email.