Patient Charter

Patient Rights & Responsibilities

At Marylebone Diagnostic Centre (MDC), we are committed to delivering safe, respectful, and high-quality care. Our Patient Charter outlines what every patient can expect from us - and what we ask in return to ensure effective, safe care for all.

1. Your Rights as a Patient

1.1 Right to Safe, High-Quality Care

• You have the right to receive care that meets the Marylebone High Standard.
• All tests and services follow evidence-based practice, clinical governance, and appropriate quality assurance.

1.2 Right to Dignity, Respect & Privacy

• You will always be treated with courtesy, compassion, and professionalism.
• You have the right to privacy during all consultations, examinations, and tests.

1.3 Right to Informed Consent

• You will receive clear information about your tests, risks, benefits, and alternatives.
• No test or procedure will be carried out without your agreement, except in emergencies where legally permitted.

1.4 Right to Clear Information

• You have the right to accessible, accurate information about your health, results, and available treatments.
• You may request written summaries or explanations when needed.

1.5 Right to Confidentiality & Data Protection

• Your information will be handled under GDPR and UK Data Protection Law.
• Your data will never be shared without lawful basis or your explicit permission, except when legally required.

1.6 Right to Feedback, Compliments & Complaints

• You may provide feedback at any time.
• You will not be treated differently for raising concerns.
• All complaints are handled under the MDC Complaints Policy.

1.7 Right to Accessible and Equitable Care

• MDC provides care without discrimination based on gender, ethnicity, religion, disability, sexual orientation, or socioeconomic background.
• Reasonable adjustments will be made for disabilities or access needs.

2. Your Responsibilities as a Patient

2.1 Provide Accurate Information

• You must give honest, complete information regarding medical history, medications, and symptoms.

2.2 Follow Medical Advice When Agreed

• You should follow agreed testing instructions and pre-test requirements to ensure accurate results.

2.3 Treat Staff with Respect

• We operate a zero-tolerance policy for abusive, threatening, or discriminatory behaviour towards staff or other patients.

2.4 Attend Scheduled Appointments

• Please attend on time or provide notice if you need to cancel, following our Cancellation Policy.

2.5 Financial Responsibility

• You are responsible for ensuring payment for services received unless a third-party arrangement is in place.

2.6 Keep Us Informed of Changes

• Inform us promptly if your contact details, medical history, or circumstances change.

3. How We Commit to You

MDC promises to:

• Maintain safe facilities and high clinical standards
• Use calibrated equipment and validated testing methods
• Ensure staff competency, training, and oversight
• Respond promptly to concerns or complaints
• Protect your information at all times
• Provide care that is fair, transparent, and evidence-based

4. How to Contact Us

If you have questions about your rights or responsibilities:

Marylebone Diagnostic Centre
73 Baker Street, London W1U 6RD
+44 7495 970109
info@marylebonelab.co.uk