Marylebone Diagnostic Centre
Marylebone Diagnostic Centre (“the Clinic”, “we”, “us”) is committed to delivering high standards of care while ensuring efficient use of clinical time and resources. By booking an appointment, you agree to the terms outlined in this policy.
A non-refundable deposit of 20% of the total service fee is required at the time of booking to secure your appointment.
Appointments are not confirmed until payment has been received. The deposit contributes toward administrative, clinical preparation, and resource allocation costs.
Where at least 24 hours’ notice is provided prior to the scheduled appointment time:
- The deposit will be retained
- Any remaining balance paid will be refunded to the original payment method
Where less than 24 hours’ notice is given, or in the event of non-attendance:
- The full appointment fee will be charged and retained
This reflects the loss of clinical time and the inability to reallocate the appointment.
Patients are required to attend appointments promptly.
- Late arrival may result in shortened consultation time or inability to proceed
- Where an appointment cannot proceed due to lateness, it may be treated as a late cancellation, and fees may be retained in full
All services are provided in accordance with clinical assessment and professional judgement.
The Clinic reserves the right to:
- Decline or discontinue a procedure where it is deemed clinically inappropriate or unsafe
- Modify the planned service based on patient presentation or clinical findings
No guarantee is made regarding clinical outcomes.
Certain procedures (including but not limited to phlebotomy, cannulation, and IV access) may, on occasion, be technically unsuccessful despite appropriate clinical effort.
- Where a procedure has been commenced or attempted, this constitutes a delivered clinical service
- In such cases, 50% of the total service fee will be retained to cover clinical time, expertise, and consumables used
- The remaining balance will be refunded to the original payment method
Any goodwill gestures (including reattempts or credit) are made solely at the discretion of the Clinic and do not create precedent.
Where blood tests have been performed: The full cost of laboratory testing and phlebotomy services is payable and non-refundable.
Where treatment is purchased as part of a discounted package:
- Package pricing is conditional upon completion of the full treatment course
- If discontinued after commencement:
- Services rendered will be recalculated at standard (non-discounted) rates;
- Any outstanding balance will be payable accordingly
Refunds, where applicable, will be processed to the original payment method within a reasonable timeframe.
Except where required by law:
- Deposits are non-refundable
- Fees for services already delivered or commenced are non-refundable
All cancellations and appointment changes must be communicated via email during business hours. The Clinic is not responsible for cancellations that are not received or confirmed.
The Clinic may, at its sole discretion, consider exceptional circumstances. Any decision made in such cases:
- is case-specific
- does not waive or amend this policy,
- does not establish precedent.
To the fullest extent permitted by law, the Clinic shall not be liable for:
- Indirect or consequential losses arising from appointment cancellations or clinical outcomes;
- Delays, rescheduling, or inability to complete procedures due to clinical or technical factors.
Nothing in this policy limits liability where it would be unlawful to do so.
