Thank you for choosing Marylebone Diagnostic Centre for your healthcare needs. We are committed to providing you with the highest quality of service and care. To ensure smooth scheduling and accommodate all our patients, we have implemented the following cancellation policy. Please read it carefully.
1. Deposit Requirement
To secure your appointment, a non-refundable deposit of 20% of the total cost of the service is required at the time of booking. This deposit confirms your reservation and allows us to manage our resources effectively. As this deposit is non-refundable, we encourage you to consider your availability carefully before booking your appointment.
2. Cancellations Made Within 24 Hours
If you need to cancel your appointment, please inform us at least 24 hours in advance. In this case, you will be eligible to receive a refund of 50% of the total cost of the service. This refund will be processed after deducting the non-refundable deposit. We appreciate your understanding that this policy helps us maintain efficient scheduling and allows us to accommodate other patients in need.
3. Same-Day Cancellations
In the event that you cancel your appointment on the same day it is scheduled, or fail to inform us prior to your appointment time, no refund will be issued. This policy is essential for our clinic to provide timely services to other patients. Last-minute cancellations can disrupt our scheduling and may prevent us from offering that time slot to another patient.
4. Communication of Cancellations
To ensure clarity regarding your cancellation, please communicate any changes to your appointment as soon as possible. You can reach us via phone or email during our business hours. We recommend confirming your cancellation to avoid any misunderstandings. Our team is here to assist you and will provide confirmation of your cancellation once processed.
5. Exceptions and Considerations
While we strive to adhere to this cancellation policy, we understand that unforeseen circumstances can arise. If you believe your situation warrants special consideration, please reach out to our management team. We will review your case and determine if any exceptions can be made.
6. Final Remarks
We appreciate your cooperation in adhering to this cancellation policy, as it allows us to maintain a smooth operation and continue providing excellent care to all our patients. Your understanding helps us optimize appointment availability for everyone.
If you have any questions or require further clarification regarding this policy, please do not hesitate to contact us on [email protected] or 07495970109. Thank you for your understanding, and we look forward to serving you!
Cancellation Policy for IV Drip Appointments at Marylebone Diagnostic Centre
To ensure a smooth experience and fairness to all patients, we have outlined the following cancellation policy for IV drip appointments. This policy ensures that any services provided prior to cancellation are appropriately accounted for:
Cancellation After Blood Tests Are Performed
If an IV drip appointment is cancelled after the blood tests have been conducted, the total cost of the blood test and phlebotomy charge will be payable.
This is because the blood test was initially offered at a discounted price as part of the IV drip package. In the event of cancellation, the full cost of the blood test and phlebotomy services provided will need to be settled.
Cancellation After the First IV Drip Appointment (for Package Plans)
If the IV drip appointment is cancelled after the first appointment, the total cost of:
The blood test,
The phlebotomy charge, and
The first IV drip appointment will need to be paid.
Our IV drip packages include discounts when appointments are booked as part of a package. If the package is not completed, the full cost of the services provided, including the first IV drip, will be charged without the package discount.
Key Notes:
This policy is in place to ensure transparency and fairness, as the discounted pricing structure is only applicable to patients who complete their IV drip package.
The full costs for services provided will be communicated clearly upon cancellation.
We appreciate your understanding and cooperation in adhering to this policy.
For further clarification or questions, please feel free to contact our team at Marylebone Diagnostic Centre.